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Group workshop
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Virtual or Face to Face
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Small or Large Groups
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Blended Learning Available
Course overview
Introduction & Objectives
Interpersonal issues are usually easy to deal with, but what happens when you have to turn down a client's request or disappoint a colleague about a pay rise?
Preparing – Action Checklist
Learn to understand the facts and your desired result. Decide what you'd like to have happen next, and what you want the other person to feel
Preparing – Emotional Intelligence Checklist
Adopt the right, calm, mental attitude and understand the importance of emotional intelligence
The Conversation – Framework
Choose the right medium and the right time and place as well as decide and use the appropriate language
The Conversation – Toolkit
Make sure you avoid condescension and criticism, and are assertive but empathetic. Learn the employee feedback model
Learning outcomes
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Now you're prepared to successfully conduct the kind of challenging conversations likely to be encountered in the modern work environment.
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You're equipped to approach feedback with emotional intelligence, positivity and practicality.
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You're able to engage in difficult conversations with greater confidence and to maintain effective control of the emotions in play.
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You can make conscious decisions about the best verbal and non-verbal choices to use.
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And throughout, you have the confidence to act with integrity, and to maintain your relationships.
