Course

Assertiveness Training Course

Develop the confidence to express your views clearly, set healthy boundaries, and communicate assertively while maintaining positive relationships, mutual respect, and professional credibility.

Teams from £1,850 / $2,960 UK|EMEA / USA
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Individuals from £14.99 UK|EMEA
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Pathways:

  1. INDIVIDUAL CONTRIBUTOR
Assertiveness Training Course
Communication Skills
Trustpilot

Course outcomes

  • By the end of the Assertiveness course, participants will express legitimate opinions with confidence and respond positively in difficult situations.
  • They will build stronger working relationships, maintain healthy boundaries, and protect both their confidence and the confidence of others.
  • Participants use AI role play to rehearse assertive language, helping them test their approach and prepare more effectively.

Who is this course for?

The Assertiveness Training Course is ideal for professionals who want to communicate with greater confidence, speak up effectively, and build stronger workplace relationships. It is particularly valuable for anyone who finds it difficult to express opinions, set boundaries, delegate confidently, or manage challenging conversations.

Delivery options

Group size: Workshops, from 2-hour sessions to full-day, for small (up to 12), medium (up to 25), or large groups up to 50. High-impact keynote sessions of up to 90 minutes, for audiences from 51 to 200+ participants.

Measurement: We monitor progress to levels 1 and 2 of the Kirkpatrick model, and can support your internal monitoring through to levels 3 and 4. We have the capacity to use milestone charts, post-training action programmes, and coaching.

Course content

Introduction & objectives

Discussing personal assertiveness challenges and desired outcomes.

Appreciating the subject

Developing strategies, tools, and techniques to cope with difficult situations through assertive behaviour.

Assertiveness explained

Defining assertive, aggressive, and passive behaviour, and understanding the importance of managing emotional reactions.

Assertive language

Exploring language choices, adapting communication to suit different audiences, and making clear, confident statements.

Interacting with others

Behaving with emotional intelligence while understanding personal rights, needs, and boundaries to maintain perspective.

AI integration

Use AI role play to rehearse difficult conversations – testing assertive language, phrasing, and tone before using these skills in a real situation.

Learning routes

Choose your learning route

For individuals

Individual learners

Individual learner access is handled through LearnFlix.

UK|EMEA from £14.99
View individual learning
For teams

Teams and organisations

Talk to Working Voices about team training for your organisation.

UK|EMEA / USA from £1,850 / $2,960

Frequently asked questions

How can I become more assertive at work without coming across as rude?

Assertiveness is about expressing your views clearly and respectfully while recognising the needs of others. It differs from aggressive communication because it combines confidence with empathy. By choosing the right language, setting clear boundaries, and listening carefully, you can communicate more effectively without damaging relationships.

Is it better to choose individual coaching or a group assertiveness training programme?

Group courses allow you to learn from other people, observe different approaches, and practise together. This kind of social learning can be extremely valuable. One-to-one coaching is better suited to exploring a particular situation or developing a more personalised approach to assertiveness.

Which strategies help introverted employees overcome the fear of confrontation?

Preparation, clear communication, and regular practice can make difficult conversations feel far less daunting. Assertiveness training helps participants structure conversations, manage emotional reactions, and build confidence gradually. Over time, many people discover they can communicate firmly and respectfully without changing their personality.

How can professionals use assertiveness training techniques to set boundaries with difficult colleagues?

Assertiveness techniques help professionals communicate expectations clearly, say no when appropriate, and address difficult behaviour calmly and respectfully. By expressing needs confidently, maintaining perspective, and responding consistently, it becomes easier to establish healthy boundaries while preserving positive working relationships and mutual respect.

What is the role of AI in helping me to be more assertive?

AI role play tools can help you rehearse difficult conversations and test different ways of expressing yourself before trying them for real. The course explores how to use this kind of practice effectively, without becoming reliant on a script.

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