Course

Effective listening: Training course

Effective listening training equips professionals with the skills to listen more actively, ask better questions, and communicate with greater empathy and clarity. The result is stronger relationships, fewer misunderstandings, and more productive conversations in meetings, feedback discussions, and everyday workplace interactions.

Teams from £1,850 / $2,960 UK|EAME / USA
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Individuals from £14.99 UK|EAME
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Effective listening: Training course
Communication Skills
Trustpilot

Course outcomes

  • You understand what effective listening is and what it entails.
  • You know the techniques and skills required to stay focused.
  • You seek to understand before being understood, and you ask great questions.
  • As an expert listener you're able to solve problems through your understanding and improved accuracy.
  • You're better at building and maintaining good working relationships that create trust. Your productivity and innovation are much improved.

Delivery options

Group size: Workshops, from 2-hour sessions to full-day, for small (up to 12), medium (up to 25), or large groups up to 50. High-impact keynote sessions of up to 90 minutes, for audiences from 51 to 200+ participants.

Measurement: We monitor progress to levels 1 and 2 of the Kirkpatrick model, and can support your internal monitoring through to levels 3 and 4. We have the capacity to use milestone charts, post-training action programmes, and coaching.

Course content

Definition of Effective Listening

Effective Listening is interactive and requires focus, training and practice. Discover why it’s important to understand the benefits first

Empathetic Listening

Learn how to avoid judgement, to be a good observer and to allow space for responses and solutions

Stay Focused

Learn an awareness of body language, presence and non-verbal messaging. Learn how to be authentic and why you sometimes have to repeat & rephrase

The Great Question

Understand the importance of asking the right questions and how to find them. Learn the difference between open and closed questions and to summarise, probe, clarify and prevent yourself from inappropriate talking

Practical Listening

A look at how to be the best you can be in conversations and meetings, both virtually and face to face

Learning routes

Choose your learning route

For individuals

Individual learners

Individual learner access is handled through LearnFlix.

UK|EAME from £14.99
View individual learning
For teams

Teams and organisations

Talk to Working Voices about team training for your organisation.

UK|EAME / USA from £1,850 / $2,960

Frequently asked questions

What will our team gain from effective listening training?

Your team will develop the practical listening skills needed to improve understanding, reduce miscommunication, and build stronger working relationships. Participants learn how to listen with greater focus, use empathy more effectively, ask better questions, and respond more thoughtfully, which supports better collaboration, stronger problem-solving, and higher productivity at work.

Who is this course designed for?

This course is suitable for professionals at all levels who want to communicate more effectively in conversations, meetings, and team interactions. It is especially useful for managers, team leaders, client-facing staff, and anyone whose role depends on building trust, understanding others accurately, and working well with colleagues or stakeholders.

What delivery formats are available?

The course can be delivered in person or live online for teams, depending on your organisation’s location, schedule, and preferred learning format. It can be run as a private workshop or tailored team session, with content adapted to your communication goals and workplace context.

How does effective listening improve workplace performance?

Effective listening helps reduce misunderstandings, improve clarity, and create more constructive conversations across teams. When people feel heard, trust tends to increase, collaboration improves, and teams are better able to solve problems, share ideas, and work productively together.

Can the course be tailored to our organisation?

Yes. The course can be tailored to your organisation’s culture, communication challenges, and team context so the learning is directly relevant to the way your people work. This may include adapting examples, scenarios, and exercises around meetings, leadership conversations, client communication, or hybrid working environments.

How long is the course?

The course duration depends on the delivery format and the level of tailoring required. It can be delivered as a focused workshop, a longer instructor-led session, or a broader programme, depending on your team’s objectives and availability.

How much does the training cost?

Pricing depends on factors such as delivery format, group size, duration, and the amount of customisation required. For the most accurate quote, we provide tailored proposals based on your organisation’s needs and preferred rollout format.

How can we book this course for our team?

You can enquire through the course form with your team size, preferred format, and any communication challenges you would like the training to address. We can then recommend the most suitable delivery option and tailor the session to your team’s needs.

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