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Course overview
Definition of Effective Listening
Effective Listening is interactive and requires focus, training and practice. Discover why it's important to understand the benefits first
Empathetic Listening
Learn how to avoid judgement, to be a good observer and to allow space for responses and solutions
Stay Focused
Learn an awareness of body language, presence and non-verbal messaging. Learn how to be authentic and why you sometimes have to repeat & rephrase
The Great Question
Understand the importance of asking the right questions and how to find them. Learn the difference between open and closed questions and to summarise, probe, clarify and prevent yourself from inappropriate talking
Practical Listening
A look at how to be the best you can be in conversations and meetings, both virtually and face to face
Learning outcomes
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You understand what effective listening is and what it entails.
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You know the techniques and skills required to stay focused.
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You seek to understand before being understood, and you ask great questions.
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As an expert listener you're able to solve problems through your understanding and improved accuracy.
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You're better at building and maintaining good working relationships that create trust. Your productivity and innovation are much improved.
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What people said about our courses
Marketing Manager
Good communication has never been more important in todays virtual world. Upskill today by booking onto one of our virtual communication masterclasses. Live from London, New York & Hong Kong.
