4 HR Workshop
FOLLOWED BY 1:1 COACHING (1 HR per participant)
Why this course?
Having difficult conversations and being able to manage them effectively is a vital leadership skill which all good leaders should possess. Dealing with a delicate situation, like appraisals, solving a staffing problem or important client conversations, requires sensitivity and finesse. This leadership skills training course will teach you how to be assertive, honest and fair whether with clients or internally at reviews. You will learn to approach challenging situations with confidence, positivity and practicality.
What’s the outcome?
By the end of this training, you will be able to engage in difficult conversations with greater confidence, maintain effective control of the emotions in play, make conscious decisions about the best verbal and non-verbal choices to make, act with integrity, demonstrate empathy and maintain relationships.
What’s in the course?
Introduction & Objectives
Discussing what the session is about, personal difficult-conversation challenges and desired outcomes.
Preparing – Action Checklist
Knowing the facts, the desired result, what you want to happen next and how you want the other person to feel.
Preparing – EI Checklist
Adopting the right, calm, mental attitude.
The Conversation – Framework
Choosing the right time and place, using appropriate language, being absolutely clear.
Having Difficult Conversations – Toolkit
Avoiding condescension and criticism by looking for and giving body-language and vocal clues.