Managing Difficult Conversations Training

Why this Managing Difficult Conversations Training Course?

Having difficult conversations and being able to manage them effectively is a vital leadership skill which all good leaders should possess. Dealing with a delicate situation, like appraisals, solving a staffing problem or important client conversations, requires sensitivity and finesse. This managing difficult conversations training course will teach you how to be assertive, honest and fair whether with clients or internally at reviews. You will learn to approach challenging situations with confidence, positivity and practicality.

What’s the outcome of this Managing Difficult Conversations Training Course?

By the end of this training, you will be able to engage in difficult conversations with greater confidence, maintain effective control of the emotions in play, make conscious decisions about the best verbal and non-verbal choices to make, act with integrity, demonstrate empathy and maintain relationships.

What’s in this Managing Difficult Conversations Training Course?

Introduction & Objectives

Discussing what the session is about, personal difficult-conversation challenges and desired outcomes.

Preparing – Action Checklist

Knowing the facts, the desired result, what you want to happen next and how you want the other person to feel.

Preparing – EI Checklist

Adopting the right, calm, mental attitude.

The Conversation – Framework

Choosing the right time and place, using appropriate language, being absolutely clear.

Having Difficult Conversations – Toolkit

Avoiding condescension and criticism by looking for and giving body-language and vocal clues.