Dealing with a delicate situation, like solving a staffing problem or having to say ‘no’ to a client, requires a great deal of finesse.
4 HR Workshop
FOLLOWED BY 1:1 COACHING (1 HR per participant)
Why this course?
To show you how to prepare for and have the range of difficult conversations you are likely to have in the modern work environment. To equip you to approach challenging situations with confidence, positivity and practicality.
What’s the outcome?
By the end of this training, you will be able to engage in difficult conversations with greater confidence, maintain effective control of the emotions in play, make conscious decisions about the best verbal and non-verbal choices to make, act with integrity, demonstrate empathy and maintain relationships.
Introduction & Objectives
Discussing what the session is about, personal difficult-conversation challenges and desired outcomes.
Preparing – Action Checklist
Knowing the facts, the desired result, what you want to happen next and how you want the other person to feel.
Preparing – EI Checklist
Adopting the right, calm, mental attitude.
The Conversation – Framework
Choosing the right time and place, using appropriate language, being absolutely clear.
The Conversation – Toolkit
Avoiding condescension and criticism by looking for and giving body-language and vocal clues.