Course

Negotiation Skills Training

Develop practical negotiation skills that help you achieve better outcomes, protect value, and build lasting relationships by negotiating confidently, collaboratively, and with clear purpose in any situation.

Teams from £1,850 / $2,960 UK|EMEA / USA
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Individuals from £14.99 UK|EMEA
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Pathways:

  1. INDIVIDUAL CONTRIBUTOR
Negotiation Skills Training
Communication Skills
Trustpilot

Course outcomes

  • By the end of the Negotiation Skills course, participants will negotiate more confidently, prepare more effectively, and respond positively to challenging situations. They will achieve better outcomes, stay in control, recognise common negotiation tactics, and build stronger professional relationships throughout the negotiation process.

Who is this course for?

Ideal for professionals who negotiate with clients, colleagues, suppliers, or stakeholders as part of their role, Negotiation Skills Training is particularly valuable for anyone who wants to achieve better outcomes, manage conflict positively, and negotiate with greater confidence and control.

Delivery options

Group size: Workshops, from 2-hour sessions to full-day, for small (up to 12), medium (up to 25), or large groups up to 50. High-impact keynote sessions of up to 90 minutes, for audiences from 51 to 200+ participants.

Measurement: We monitor progress to levels 1 and 2 of the Kirkpatrick model, and can support your internal monitoring through to levels 3 and 4. We have the capacity to use milestone charts, post-training action programmes, and coaching.

Course content

Introduction & objectives

Discussing personal negotiation challenges and defining desired outcomes.

Attitude

Examining the psychology of negotiation, understanding how we think, communicate, and respond, and exploring the characteristics of successful negotiators.

The six stages

Following the six stages of successful negotiation: Preparation, Boundaries, Listening, Clarity, Control, and Closing.

Tactics you'll encounter

Recognising and responding to common negotiation tactics, from constant changes of position to splitting the difference.

Other situations

Adapting negotiation techniques for remote meetings, conference calls, email, and international negotiations.

Learning routes

Choose your learning route

For individuals

Individual learners

Individual learner access is handled through LearnFlix.

UK|EMEA from £14.99
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For teams

Teams and organisations

Talk to Working Voices about team training for your organisation.

UK|EMEA / USA from £1,850 / $2,960

Frequently asked questions

What is the difference between principled negotiation and positional bargaining?

Principled negotiation focuses on understanding interests, exploring options, and finding mutually beneficial outcomes. Positional bargaining involves each side defending a fixed position and making concessions. While positional bargaining can become adversarial, principled negotiation encourages collaboration, helping participants reach agreements that protect relationships as well as results.

How can I handle aggressive or manipulative negotiators during a business meeting?

Preparation is key. Set clear objectives and boundaries, stay calm, listen carefully, and avoid reacting emotionally to pressure or tactics. Asking thoughtful questions, clarifying points, and focusing on shared interests can help you regain control of the conversation while maintaining a professional and constructive relationship.

How can a team use role-playing exercises to improve their real-world negotiation skills?

Role-playing allows participants to practise negotiation techniques in realistic workplace scenarios before applying them in real situations. By experimenting with different approaches, receiving feedback, and reflecting on outcomes, teams build confidence, improve communication, and develop practical strategies for handling challenging negotiations.

Is it more effective to take an online certified negotiation course or an in-person workshop?

Online courses are useful for understanding negotiation principles, but practical skills develop through discussion, feedback, and realistic practice. A live workshop enables participants to negotiate in real time, receive expert coaching, and refine their approach in a supportive environment, making it easier to apply new techniques at work.

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