Being assertive doesn’t mean being ‘in your face’, domineering or downright bossy. Assertiveness is all about using effective communication skills to enhance relationships and reduce conflict.
3 HR Workshop
FOLLOWED BY 1:1 COACHING (1 HR per participant)
Why this course?
To improve interactions with colleagues so both parties feel respected, trusted and positive. Assertiveness is the skill of being able to express legitimate opinions without conflict, building self-confidence and enhancing relationships.
What’s the outcome?
By the end of this training, you will understand and improve your ability to speak up, know relevant strategies for assertive behaviour and possess techniques to cope with difficult situations. You will act positively, be able to delegate effectively, work better to deadlines and possess greater confidence.
Introduction & Objectives
Discussing what the session is about, personal assertiveness challenges and desired personal outcomes.
Appreciating the Subject
Behaving assertively, strategies, tools and techniques to cope with difficult situations, and to act positively.
Defining assertive, aggressive and passive behaviour and understanding the power of managing reactions.
Exploring language choices, adapting communication to suit the audience and making clear statements.
Interacting with Others
Behaving in an emotionally intelligent way, knowing personal rights, needs and boundaries to maintain perspective.