Assertiveness

Why this course?

Being more assertive doesn’t mean being aggressive, domineering or downright bossy. Assertiveness is all about using the right tone at the right time. This assertiveness training course will help you to develop your confidence to speak up, stand up for yourself and say no where appropriate. Being assertive will improve your interactions with colleagues so both parties feel respected, trusted and positive. It is a vital skill which can help you with managing difficult conversations such as appraisals or reviews and also with managing workplace conflict. Assertiveness is the skill of being able to express legitimate opinions without conflict, building self-confidence and enhancing relationships.

What’s the outcome?

By the end of this training course, you will understand and improve your ability to speak up, know relevant strategies for assertive behaviour and possess techniques to cope with difficult situations. You will act positively, be able to delegate effectively, work better to deadlines and possess greater confidence.

Assertiveness Training: Introduction & Objectives

Discussing what the session is about, personal assertiveness challenges and desired personal outcomes.

Appreciating the Subject

Behaving assertively, strategies, tools and techniques to cope with difficult situations, and to act positively.

Assertiveness Explained

Defining assertive, aggressive and passive behaviour and understanding the power of managing reactions.

Assertive Language

Exploring language choices, adapting communication to suit the audience and making clear statements.

Interacting with Others

Behaving in an emotionally intelligent way, knowing personal rights, needs and boundaries to maintain perspective.