Course overview

Course details

  • Introduction & Overview

    A discussion around what the session is about. Explore and talk about personal challenges and desired outcomes

  • Understanding Emotional Intelligence (EI)

    Recognise & influence your own & other people’s behaviour. Discover the characteristics of emotionally intelligent people

  • Our Model

    An explanation of the general concept of Emotional Intelligence, why it’s relevant and what it’s used for

  • Emotional Intelligence at Work

    Encourage your people's leadership ability and their team effectiveness through using coaching and the appraisal of performance. Explore how to support cultural change

  • Your Own EI & Your Client’s EI

    Explore key Emotional Intelligence behaviours from decisiveness and conscientiousness to stress resilience and empathy

Learning outcomes

  • Now you're armed with the emotional intelligence knowledge and stratagems needed to interact to best advantage with clients and colleagues.
  • You can identify, assess and manage your own emotions and understand the emotions of others.
  • You have a working knowledge of how emotions and behaviours affect workplace performance.
  • You know how to regulate your emotions and behaviours and understand how to listen, persuade, influence and be assertive.
  • Your improved emotional intelligence is resulting in better working relationships.

Ready to book this course?







    This emotional intelligence training course is ideal for: Leaders and Managers: Improve your leadership impact, communication, and decision-making. Teams and Professionals: Build better collaboration, reduce workplace conflict, and increase productivity. Individuals Seeking Personal Growth: Develop self-awareness, empathy, and stronger relationships at work. Whether you're a team leader, HR professional, or individual contributor, this training will help you thrive in emotionally complex environments.

    Our training focuses on the four core areas of emotional intelligence: Self-Awareness – Recognise your emotions and understand how they influence your thoughts and behaviour. Self-Management – Learn to manage stress, stay resilient under pressure, and act with purpose. Social Awareness – Build empathy and recognise emotional cues in others. Relationship Management – Improve communication, influence outcomes, and strengthen team collaboration. These modules include interactive exercises and real-world scenarios to help you apply EI skills directly in your role.

    Leaders with strong emotional intelligence: Navigate change and crisis with greater composure Inspire and motivate teams more effectively Foster trust, loyalty, and psychological safety Drive better business outcomes through improved communication and reduced burnout Organisations that invest in EI training courses see measurable improvements in productivity, engagement, and employee retention.

    Choose the format that suits your team best: Online Workshops – Instructor-led, interactive sessions ideal for remote and hybrid teams. In-Person Training – Available in London, New York, and Hong Kong, with hands-on group activities and tailored instruction. Self-Paced Learning via Learnflix – Our e-learning platform, Learnflix, offers flexible, self-guided emotional intelligence training for individuals who prefer to learn at their own pace with certification upon completion. All formats are designed to deliver lasting impact and immediate practical value.

    Booking your emotional intelligence training course is simple: Choose Your Format – Online or in-person in London, New York, or Hong Kong. Fill Out the Contact Form – Let us know your team’s needs. Customise Your Experience – We’ll tailor the training for your goals.

    Participants who complete the emotional intelligence training through our Learnflix e-learning platform will receive a digital certificate of completion. This credential recognises your commitment to developing emotional intelligence a skill highly valued in leadership, team collaboration, and client-facing roles.

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