Emails have become a part of everyday life. But understanding how and when to write them are the keys to using them effectively. By the end of this course you’ll be writing emails that are clear, have purpose and successfully communicate your message to their recipients.
FOLLOWED BY 1:1 COACHING (45mins per participant)
Why this course?
To make your emails easy to scan, easy to grasp, easy to action and easy to retrieve. To enhance your ability to engage, convey messages efficiently and maintain good working relationships.
What’s the outcome?
By the end of this training, you will know the importance of using the right medium. You will know how to use subject lines to grab attention and how to get to the point fast. You will use plain language to be understood quickly and easily. You will know email etiquette and avoid emailing pitfalls.
Choosing the Medium
Knowing when to meet, phone or email, and why.
Writing for the Reader 1
Using the Triple-A technique to know the Aim, Audience and Approach of each email.
Writing for the Reader 2
Using a plain-language style designed to keep emails short, simple and human.
Practising Email Etiquette
Responding calmly, sounding businesslike, behaving decently, curbing comedy and showing consideration.
Managing your Inbox
Adopting the 4Ds Inbox-control method to choose whether to Delete it, Do it, Delegate it, or Defer it.