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Course Overview
Introduction & Objectives
Interpersonal issues are usually easy to deal with, but what happens when you have to turn down a client's request or disappoint a colleague about a pay rise?
Preparing – Action Checklist
Learn to understand the facts and your desired result. Decide what you'd like to have happen next, and what you want the other person to feel
Preparing – Emotional Intelligence Checklist
Adopt the right, calm, mental attitude and understand the importance of emotional intelligence
The Conversation – Framework
Choose the right medium and the right time and place as well as decide and use the appropriate language
The Conversation – Toolkit
Make sure you avoid condescension and criticism, and are assertive but empathetic. Learn the employee feedback model
Learning Outcomes
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Now you're prepared to successfully conduct the kind of challenging conversations likely to be encountered in the modern work environment.
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You're equipped to approach feedback with emotional intelligence, positivity and practicality.
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You're able to engage in difficult conversations with greater confidence and to maintain effective control of the emotions in play.
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You can make conscious decisions about the best verbal and non-verbal choices to use.
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And throughout, you have the confidence to act with integrity, and to maintain your relationships.
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What people said about our courses
Marketing Manager
Good communication has never been more important in todays virtual world. Upskill today by booking onto one of our virtual communication masterclasses. Live from London, New York & Hong Kong.
