This emotional intelligence training course empowers participants to recognise and regulate their own emotions while understanding and positively influencing the emotions of others. By strengthening emotional awareness, empathy, resilience, and communication, your team will be better equipped to handle pressure, collaborate effectively, and lead with confidence.
A discussion around what the session is about. Explore and talk about personal challenges and desired outcomes
Recognise & influence your own & other people’s behaviour. Discover the characteristics of emotionally intelligent people
An explanation of the general concept of Emotional Intelligence, why it’s relevant and what it’s used for
Encourage your people's leadership ability and their team effectiveness through using coaching and the appraisal of performance. Explore how to support cultural change
Explore key Emotional Intelligence behaviours from decisiveness and conscientiousness to stress resilience and empathy
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Emotional intelligence (EI or EQ) is the ability to manage emotions to communicate effectively and defuse conflict. It is a critical factor for leadership success because high-EQ teams show better resilience, lower turnover, and improved collaborative performance under pressure.
We offer three flexible formats: interactive in-person workshops at your office, live virtual sessions for remote teams, or on-demand digital learning through our Learnflix platform.
The duration depends on the format you choose. If learning via our Learnflix platform, participants have the flexibility to move through the modules at a pace that fits their schedule.
Yes. Participants who complete the on-demand course via our Learnflix LMS receive a certificate of completion to recognise their mastery of Emotional Intelligence and professional self-regulation.
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The founder and CEO of Working Voices, Nick Smallman has been at the top of his profession for 25 years. Advising global blue-chip clients on engagement, productivity, and retention, he counsels leaders on increasing revenue via simple cultural adjustments.
Overseeing the successful expansion of Working Voices across the UK, the US, Asia, and the Middle East, Nick supports the leadership and communication capabilities of clients in a wide range of sectors. In particular, he has advised companies such as JP Morgan, Barclays, Sony, Nomura, M&S, and Blackrock for more than 15 years.
Developing his reputation for thought leadership, in recent years Nick has been leading work on The Sustainable Human, the subject of his forthcoming book. A concept unique to Working Voices, The Sustainable Human offers a package of solutions focusing on leadership enablement, future skills, and cultural harmony.
Working closely with HR specialist Mercer, Nick has developed solutions to four key modern workplace challenges:
“I’m excited to share the conclusions of three years of research that, if implemented, can make an immediate practical difference to leaders and their organisations.”
All articles by Nick Smallman
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