This emotional intelligence training course empowers participants to recognise and regulate their own emotions while understanding and positively influencing the emotions of others. By strengthening emotional awareness, empathy, resilience, and communication, your team will be better equipped to handle pressure, collaborate effectively, and lead with confidence.
A discussion around what the session is about. Explore and talk about personal challenges and desired outcomes
Recognise & influence your own & other people’s behaviour. Discover the characteristics of emotionally intelligent people
An explanation of the general concept of Emotional Intelligence, why it’s relevant and what it’s used for
Encourage your people's leadership ability and their team effectiveness through using coaching and the appraisal of performance. Explore how to support cultural change
Explore key Emotional Intelligence behaviours from decisiveness and conscientiousness to stress resilience and empathy
Δ
Emotional intelligence (EI or EQ) is the ability to manage emotions to communicate effectively and defuse conflict. It is a critical factor for leadership success because high-EQ teams show better resilience, lower turnover, and improved collaborative performance under pressure.
This training is designed for individuals and organisations needing to navigate the complexities, emotional demands, and rapid changes of the modern hybrid workplace. It is specifically built for: Organisations & Enterprises: Companies looking to reduce turnover, build psychological safety, boost team morale, and foster a resilient culture rooted in high empathy and collaboration. Coaches, HR & L&D Professionals: Practitioners who need to assess and develop emotional quotient (EQ) across teams, support employee mental well-being, and resolve workplace conflict. Entry-Level to C-Suite Professionals: Anyone looking to build emotional self-awareness, manage stress, and develop future-proof human abilities. Managers & Senior Leaders: Those tasked with solving retention issues, bridging communication gaps, and leading teams through major organisational transitions.
We offer live, instructor-led training tailored directly to modern hybrid working environments. Courses can be deployed through three distinct methods depending on your goals: - Live In-Person or Virtual Classrooms: Interactive, real-time sessions delivered directly at your business location or via virtual platforms. Training is globally accessible and can be conducted in English or local languages where required. - Blended Learning Pathways: Standalone courses can be sequenced together into a long-term, multi-tiered development programme aligned with your organisational transformation goals.
Schedules are fully adaptable to your team's operational availability. Timeframes are structured around the specific delivery format selected: - Interactive Group Workshops: Focused learning modules ranging from concentrated 2-hour sessions to intensive full-day professional experiences. - Bespoke Pathways: Longitudinal training programmes spaced out over consecutive weeks or months to fit into broader corporate learning and development cycles. - One-to-One: Dedicated individual skills coaching is delivered in short targeted intervals, while deep Transformational Coaching pathways are scheduled consistently for a minimum of six months. Start dates, session intervals, and daily times are established on a rolling consultation basis during our initial scoping dialogue.
The total cost is custom-calculated based on your chosen delivery format (such as interactive team workshops, high-impact keynotes, or executive coaching tracks), the number of participants, and the level of tailored content required to meet your specific operational goals. Our team will provide a clear, fully costed statement of work following an initial scoping call.
Yes. For participants completing our self-paced eLearning modules delivered on our digital platform, Learnflix, a formal, CPD-accredited digital completion certificate is automatically generated and provided immediately upon finishing the course.
In Real Life: Training bundle
Women’s leadership: Becoming a leader training course
Slide-deck skills: Training course
Effective business writing: Training course
The founder and CEO of Working Voices, Nick Smallman has been at the top of his profession for 25 years. Advising global blue-chip clients on engagement, productivity, and retention, he counsels leaders on increasing revenue via simple cultural adjustments.
Overseeing the successful expansion of Working Voices across the UK, the US, Asia, and the Middle East, Nick supports the leadership and communication capabilities of clients in a wide range of sectors. In particular, he has advised companies such as JP Morgan, Barclays, Sony, Nomura, M&S, and Blackrock for more than 15 years.
Developing his reputation for thought leadership, in recent years Nick has been leading work on The Sustainable Human, the subject of his forthcoming book. A concept unique to Working Voices, The Sustainable Human offers a package of solutions focusing on leadership enablement, future skills, and cultural harmony.
Working closely with HR specialist Mercer, Nick has developed solutions to four key modern workplace challenges:
“I’m excited to share the conclusions of three years of research that, if implemented, can make an immediate practical difference to leaders and their organisations.”
All articles by Nick Smallman
Parents all over the world are becoming increasingly worried about the effect of screen use on their children’s mental health. In addition to a lack of understanding as to what they are looking at there is the deeper issue of how online behaviour is shaping the way that children think and form relationships. We unpack the neuroscience behind the addictive nature of screen time and offer a blueprint to help parents coach their children towards a more fruitful relationship with the internet.
The internet is lauded as a giant leap for communication and a vehicle for mass connection in a busy world. What is also becoming clear is the opportunity for bad actors to manipulate important social, cultural and political conversations through the dissemination of misinformation and disinformation. We lay bare the methods that are used to inject confusion and grievance into the conversation and how we as consumers are not naturally wired to combat this. We will offer a framework to help protect you from fake news, distraction and getting sucked in to destructive communication
70% of people will experience a genuine fear of being exposed as not good enough, of being a fraud in their working lives; this talk will help you combat such feelings and deliver practical guidance that will help you feel confident and comfortable when taking on the next big challenge.
In a world dominated by showmen, charismatics and influencers it is becoming more and more difficult to find leaders that are intellectually credible as well as influential. The ability to think critically is being downgraded while the ability to attract attention is lauded. It is possible to do both and we will show how strong mental models can underpin a long-term leadership persona.
The self-help industry is an ever expanding and hugely popular vehicle for personal development. Humans have an innate desire to improve themselves and raise their status – what’s not to love? However, some of the ideas and tropes used in many of the self-help products available rely on flawed thinking to be successful. We explore 6 major themes, deconstruct their effectiveness and relevance in the modern world and provide an alternatives that are more effective.
Networking skills are important for achieving success in business. This talk delivered by our engaging keynote speakers will provide you with an insight into good networking etiquette. Our business speakers will focus on understanding the importance of networking, how to plan and prep before an event. You’ll learn some good tips for reading group body language and some essential icebreakers to get you started.
Our motivating keynote speakers will help you to gain an understanding of how you present yourself to others and how they identify with you. You’ll also gain an understanding of how influence and the development of a personal brand can enhance your impact. In this enthusing talk our expert business speakers will explore the practicalities and techniques involved in developing a suitable personal brand and creating a strong personal impact.
“Your personal brand is what people say about you when you’re not in the room.” Jeff Bezos (Founder and Chairman of Amazon) that’s why it matters so much. It’s all about creating the right external impression, ensuring it is authentic and makes you stand out from the crowd. This inspirational talk by our expert keynote speakers will explore the methods, techniques and practises of developing an authentic personal brand that gets you noticed.
Presenting can be a daunting ordeal at the best of times but this highly interactive and fast paced talk will help build your confidence and improve your delivery with any audience. Our keynote speaker will take you through how best to prepare for your big moment, along with helping you look and sound the part as well.
TED Talks can be both informative and inspiring, but how do the best speakers deliver their message with such impact? In this talk, one of our inspiring keynote speakers will walk you through the TED method and help you deliver your very own idea with confidence and precision.
Emotional intelligence is about the ability to identify, assess and manage the emotions of yourself, of others and of groups. Having a high EQ will improve your ability to maintain good working relationships and communicate successfully. This highly interactive talk will give you a practical insight into how emotional intelligence works. Our expert keynote speakers will give you a concise overview of the emotional intelligence know-how and stratagems you need to interact commendably with clients and colleagues.
Making a good impression and having a strong personal presence is an important part of being successful in business and in life. Personal impact is about having presence and charisma. In this engaging talk our motivational keynote speakers will explore what both of these actually mean, what they look like and feel like. We will look at the practicalities of each and punctuate both topics with brief exercises to help you to become more aware of the way you interact with others. This is an exciting and interactive talk which our expert business speakers deliver in an inspirational style.
Successful people are super communicators – they think clearly and are expert at interacting with others. They understand themselves, other people and know that superior relationships are the cornerstone to a fulfilling life These characteristics are learned attributes. Now you can master these skills and behaviours and work towards becoming a super communicator yourself.
Improving your influencing skills is important in helping you to build better rapport and have positive relationships with your clients and colleagues. This fast-paced talk delivered by our expert business speakers helps you to explore and develop your existing influencing skills. Our inspiring keynote speakers will focus on maintaining mental and linguistic flexibility when interpreting and presenting information helping you to become an effective influential leader. Our keynote speakers can adapt this talk to your business needs and requirements if requested.
Our sentiments and feelings towards people are created by our own experiences but we’re not always aware of how those sentiments affect the way we act towards people and make decisions about them. Our engaging keynote speakers will bring to light your unconscious bias in this thought provoking talk: how it works, the affect this has on decision making and most importantly, what you can do about it; making sure you are the inclusive leader you wish to be.
Learn to tackle the day-to-day challenges faced by women in the workplace with confidence, control and conviction.
This fast-paced interactive talk delivered by our motivational keynote speakers provides insight on how women can communicate with more impact and how they can develop within a leadership role by enhancing their personal presence. Our women’s speakers aim to help you build the confidence to be included in meetings, and raise your visibility as an authentic and influential leader. This talk can be tailored to your business and any specific requirements you might have.