Leadership

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Rioters storm Capitol after Trump’s inflammatory falsehoods

Alternative realities: Episode 3 in our series on social wellbeing

US 2020 Election

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QAnon candidates for Congress riding the wave of conspiracy theories

Working Voices explores falsehoods that threaten social wellbeing

US 2020 Election

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Social wellbeing under assault from polarised politics

Introducing four films on current turmoil and future solutions

US 2020 Election

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Hidden side of the US election holds secrets that touch us all

Understanding the world’s biggest communication battle

Leadership

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Trump tramples over the rules in chaotic presidential debate

Working Voices CEO Nick Smallman unpicks the confusion

Covid-19 updates

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Coronavirus – a guide to looking after your people

Essential advice from Nick Smallman, CEO of professional skills consultancy Working Voices

Leadership

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Deconstructing Trump – Always Be Closing

Deconstructing Donald Trumps use of a known sales technique called, always be closing in this insightful video. It shows exactly how Trump...

Leadership

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Deconstructing Trump – Social Proof

Deconstruction of how Donald Trump uses social proof and exaggerating “tribe” behaviours to build his political brand. How he uses sales techniques...

Leadership

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Deconstructing Trump – Attack Attack Attack!

Donald Trump uses intimidation and insults as entertainment.

Leadership

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Is there really a difference between leadership and management?

“Managers oversee process, leaders want to create the future” – Nick Smallman

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Part 1 – Integrity

CEO of Working Voices, Nick Smallman, discusses the importance of integrity in leadership during his Leadership Presence talk at the London Business...

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Part 2 – Knowledge

There are many clever people out there who can’t articulate their knowledge well. Knowledge is nothing without preparation – Nick Smallman explains...

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Part 3 – Decisiveness

Nick Smallman talks at the London Business School about the importance of being able to make decisions when leading, and having the...

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Part 4 – Objectivity

Objectivity can be tough to achieve, but Nick explains why it is essential and how we can come close to analysing and...

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Part 5 – Awareness

Being an aware leader is critical to being able to respond to changes in the business environment. Nick Smallman explains why being...

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Part 6 – Mindfulness

Mindfulness is a direct way to boosting productivity, but it can be difficult to achieve, especially when multi-tasking. Nick Smallman suggests starting...

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Part 7 – Humour

Humour can humanise anyone, but is particularly beneficial for leaders. Nick Smallman believes humour can be powerful, can stimulate creativity, and can...

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Part 8 – Optimism

Nick Smallman talks about the benefits of reasonable optimism, which can lead to better communication ability and and resilience.

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Part 9 – Fluency

Fluency essentially is the ability to know how you’re being perceived and how to control every aspect of your communicative ability. Little...

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Part 10 – Authenticity

Authenticity may be a rare gem, but essential for a real leader operating under their own values. Nick Smallman argues that you...

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Nick’s Ted Talk – The Liberated Personality

Nick Smallman discusses charisma, its downside, and the importance of authenticity.

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The Leaders: Part 6 – Nick Clegg – An effective communicator?

In Part 6 of our series on the leaders contesting the 2015 election, Nick discusses whether Nick Clegg is an effective communicator.

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The Leaders: Part 5 – Natalie Bennett

In Part 5 of our six part series on the leaders contesting the 2015 election, Nick discusses Green leader Natalie Bennett.

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The Leaders: Part 4 – Nicola Sturgeon – A Better Politician Than You Think

In Part 4 of our six part series on the leaders contesting the 2015 election, Nick discusses Nicola Sturgeon.

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The Leaders: Part 3 – Is Nigel Farage an Effective Communicator

In Part 3 of our six part series on the leaders contesting the 2015 election, Nick discusses whether Nigel Farage is an...

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The Leaders: Part 2 – David Cameron’s Hands

In Part 2 of our six part series on the leaders contesting the 2015 election, Nick discusses why David Cameron’s hands will...

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The Leaders: Part 1 – Ed Miliband’s communication style

Nick Smallman discusses Ed Milibands’ communication style.

Presenting

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Presenting: How to react when you make a mistake

Its many people’s worst nightmare – making a mistake whilst giving a presentation.

Networking & Personal Brand

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How to Be a Good Team Player

A successful team isn’t necessary filled with brilliant leaders, nor obedient followers. A team usually needs a good balance of members, full...

Presenting

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Presentation Preparation versus Presentation Memorisation

Sometimes, a presentation looms and it’s not the worry of presenting well that takes hold, but the worry of remembering what it...

Personal Impact

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Criticism & Projection

Some people just love being critics don’t they? And whilst there is a great deal of criticism that is extremely valuable, and...

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An Introduction to Working Voices Digital

Working Voices Digital is an innovative product which blends Working Voices’ in the room training and coaching experiences with follow up bite-size,...

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Welcome to Working Voices

Working Voices teaches communication skills to big business. Established in 1998 and based in London, New York and Hong Kong, we field...

Personal Impact

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Psychopaths At Work

Psychopath, they are excellent communicators, unrestrained by confidence issues. There are multiple definitions depending on which field psychopathy is being discussed, and...

Writing & Productivity

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The Ten Minute Rule

As my colleagues will no doubt agree, I am one of the worst proponents of the idea that things will take ‘only...

Culture, Diversity & Ethics

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Should Managers Befriend Their Staff?

There is an important difference between being friendly with someone (communicating in an open and empathic way), and being friends with someone.

Presenting

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Presenting Articulately

We’ve all been there, or seen someone who’s been there – addressing an audience of people who generally couldn’t care less. Cast...

Leadership

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Having Difficult Conversations

A recent article in the Financial Times got me thinking about how difficult a difficult conversation really can be, especially when such a...

Networking & Personal Brand

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I don’t want to complain, but…

We all know them, I’m talking about complainers.

Presenting

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Pace yourself: How a little bit of practice can change peoples perception of you

We all know them, people who defy the laws of linguistics by speaking at a rate close to a turboprop engine, who...

Personal Impact

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Blinking – a lot of myths; a few facts

Blinking is a reflex, so it can’t be learnt.

Wellbeing

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Stress and Communication – Tips to lighten the load

We’re constantly told that we live in stressful times, or that the modern world is more stressful than its ever been, or...

Personal Impact

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Blah Blah Blah and other things to listen for

Listening.  It sounds easy doesn’t it?  Someone’s speaks, a sound is made, and you can’t do much but hear that sound.

Personal Impact

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Genuine vs Inauthentic – The Importance of Connection

I’m going to talk briefly about the differences between being genuine and being inauthentic, and when we are most likely to lean...

Presenting

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Staccato speech – trying to create a meaningful flow

Note that I am not talking about the medical definition of staccato speech here. Staccato speech is where you speak in fragments...

Personal Impact

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Emphasis – the most powerful communication tool

How many of us remember that teacher who, whilst knowledgeable about their subject, had the incredible gift of being able to put...

Presenting

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Presentation preparation – the best cure for pre-match nerves

Anxiety and nerves are normal when you have to put yourself out or expose yourself in some way.  

Personal Impact

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The eyes have it – why eye contact is so crucial to interpersonal communication

We’ve all heard the expression ‘the eyes are the windows to the soul’, and its true.  

Networking & Personal Brand

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Networking with depth – The difference between acquaintances and friends

They had a good personal brand, sincere charisma, and were quite confident in front of large groups.  Their real problem was during...

Wellbeing

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Self help – Is it really the route to sustainable confidence and happiness?

Thomas Hobbes was probably on to something when he wrote that life was “nasty, brutish and short”.  Having said that, in his...

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