Currently browsing: Posts by Wendy Bagger

Empathy Index: “My” problem versus “Yours”

Reed Hastings, co-founder and CEO of Netflix, got into hot water in July for hiking service rates, up to 60% in some cases, without any warning or explanation to his customers. The move has customers and casual observers alike questioning Hastings’ empathy. So this week Hastings sent this explanation to Netflix’s 24 million customers. You … Continued

Preparation vs. Memorization

Preparation vs. Memorization: When all you have is a hammer, every question looks like a nail. No doubt Ed Miliband thinks he is prepared for this interview: he has distilled his message into a few punchy points; he makes eye contact, and speaks clearly; he’s obviously practiced what he wants to say, as we can … Continued