Purpose
To equip participants with a communications-skills toolkit fit for the modern workplace.
Objective
By the end of this training, participants will have learned, and be able to use, the techniques, practices and stratagems of the best communicators.
Overview
Good communicators succeed in the modern workplace – for themselves; for the company. Bad communicators don’t.
This training is about catapulting your Communication Skills from wherever you are on the scale at the moment, to outstanding – or better. Our Client List gives us the confidence to make this boast. And confidence, as it happens, is what good communication centres on – and what this, one of our most popular and requested training offerings, centres on too.
Justified self-belief; possessing an easy manner with other people – difficult ones or pleasant ones. Impressing in company; being listened to; being taken seriously. Getting the message across, making the pitch, closing the sale. Confidence is at the heart of it all, and this training shows you how to acquire this and the other essential Personal Impact techniques: how to make the most of them, and how to enjoy them.
The training – typically a seminar followed by a 1:1 coaching session for each participant – is practical, fast-moving, highly participatory and punctuated by examples, exercises, demonstration and Dos and Don’ts. It covers:
- The science of The Interpersonal Communication Process – the things that make good communicators tick
- How Emotional Intelligence, and the mental flexibility that flows from it, can be harnessed and made to work for you
- How to use Your Voice effectively – the way you use this vital weapon is key to successful communication, as you’ll come to learn
- Understanding – and exploiting – your own and other people’s Body Language
- Building Rapport – how to get genuinely on the same wavelength as the people you’re dealing with
