Course

Problem-Solving And Decision-Making Training​

Develop practical problem-solving, decision-making, and critical thinking skills to evaluate information – especially AI responses. Make sound judgements, and respond confidently to complex workplace challenges and uncertainty.

Teams from £1,850 / $2,960 UK|EMEA / USA
Team enquiry
Individuals from £14.99 UK|EMEA
View individual

Pathways:

  1. ENTRY-LEVEL / JUNIOR
Problem-Solving And Decision-Making Training​
Critical Thinking & Problem Solving
Trustpilot

Course outcomes

  • The Problem-Solving And Decision-Making​ course enables participants to approach workplace challenges with greater confidence, analyse information more critically, and make better-informed decisions. They will solve problems more effectively, communicate their reasoning clearly, and apply structured thinking in complex situations.
  • Participants will know how to use AI to explore a wider range of choices, while applying critical thinking to identify errors, assumptions, and unreliable information in AI-generated output.

Who is this course for?

Problem-Solving And Decision-Making Training is ideal for people who need to think critically in demanding situations. It is particularly valuable for anyone analysing information, assessing options, or making decisions with significant impact, including those who need to evaluate seemingly convincing answers generated by AI.

Delivery options

Group size: Workshops, from 2-hour sessions to full-day, for small (up to 12), medium (up to 25), or large groups up to 50. High-impact keynote sessions of up to 90 minutes, for audiences from 51 to 200+ participants.

Measurement: We monitor progress to levels 1 and 2 of the Kirkpatrick model, and can support your internal monitoring through to levels 3 and 4. We have the capacity to use milestone charts, post-training action programmes, and coaching.

Course content

Deliberate thinking

Recognising and counteracting the shortcuts our brains use to produce quick responses, known as ‘automatic thinking’.

Being open-minded

Challenging ingrained beliefs, overcoming stubbornness, and considering alternative perspectives.

Facts over fantasy

Focusing on facts and logic rather than assumptions, opinions, or beliefs, without supporting evidence.

Judgement execution

Recognising the mistaken thinking styles that can influence human judgement and decision-making.

Fallacies

Avoiding logical fallacies and learning how to build clear, persuasive, evidence-based arguments.

AI integration

Use AI to generate alternative options and challenge proposed decisions, while learning to question and verify its output rather than accepting things at face value.

Learning routes

Choose your learning route

For individuals

Individual learners

Individual learner access is handled through LearnFlix.

UK|EMEA from £14.99
View individual learning
For teams

Teams and organisations

Talk to Working Voices about team training for your organisation.

UK|EMEA / USA from £1,850 / $2,960

Frequently asked questions

How do you measure the ROI of team training in problem-solving and decision-making skills?

The impact of problem-solving training can be measured through improved decision quality, faster resolution of workplace challenges, and greater confidence when tackling complex issues. Organisations often see better collaboration, fewer repeated problems, and more effective use of evidence when making important decisions.

Which core tools for root-cause analysis are taught in the course?

Participants learn practical techniques for identifying the underlying causes of problems rather than treating symptoms alone. Depending on the programme, these may include structured questioning, evidence-based analysis, recognising assumptions, evaluating options, and applying logical frameworks to reach well-informed decisions.

How does the curriculum combine creative problem-solving with structured decision-making models?

Effective problem-solving requires both creativity and critical thinking. Participants learn how to generate fresh ideas, explore different perspectives, and evaluate options using structured, evidence-based approaches. Combining these skills helps individuals make balanced decisions that are both innovative and practical.

How can AI be useful in this area?

AI can help generate alternative options and challenge your thinking when you are considering a decision. It also provides a useful opportunity to practise critical evaluation – questioning assumptions, checking facts, and recognising that a confident answer is not necessarily a correct one.

Related courses