Course

Intergenerational Communication Training

Strengthen collaboration and consideration across generations by building understanding, challenging assumptions, and helping people communicate more effectively in diverse, multigenerational workplaces.

Teams from £1,850 / $2,960 UK|EMEA / USA
Team enquiry

Pathways:

  1. FIRST-LINE MANAGEMENT
Intergenerational Communication Training
Leadership & Management
Trustpilot

Course outcomes

  • By the end of Intergenerational Communication Training, participants will bridge generational differences with greater insight and empathy.
  • Participants will understand varying perspectives, and be able to adapt their communication style, improve collaboration, and navigate differing attitudes towards AI and other workplace developments.

Who is this course for?

Intergenerational Communication Training is designed for leaders, managers, and teams working across different age groups. It is ideal for organisations, teams, and individuals who want to improve collaboration, reduce misunderstandings, and build more inclusive, productive relationships between colleagues of every generation.

Delivery options

Group size: Workshops, from 2-hour sessions to full-day, for small (up to 12), medium (up to 25), or large groups up to 50. High-impact keynote sessions of up to 90 minutes, for audiences from 51 to 200+ participants.

Measurement: We monitor progress to levels 1 and 2 of the Kirkpatrick model, and can support your internal monitoring through to levels 3 and 4. We have the capacity to use milestone charts, post-training action programmes, and coaching.

Course content

A review of generational traits

Exploring the characteristics of different generations and reflecting on how they influence everyday workplace interactions.

Current strategies

Examining existing approaches to maximise co-operation, understanding, and effective communication across age groups.

Misconceptions

Exploring the gap between perceptions and reality, and questioning whether generational differences are as significant as they appear.

Common ground

Identifying the motivations and values that connect people, regardless of age or generation.

New strategies

Creating practical approaches that strengthen inclusion, mutual understanding, collaboration, and productivity.

AI integration

Exploring how different attitudes towards AI can create communication challenges between generations, and how teams can navigate differing levels of confidence, experience, and expectations around its use.

Learning routes

Choose your learning route

For teams

Teams and organisations

Talk to us about team training for your organisation.

UK|EMEA / USA from £1,850 / $2,960

Frequently asked questions

How can organisations resolve intergenerational conflict at work?

Organisations can reduce intergenerational conflict by encouraging open communication, challenging stereotypes, and helping people understand the different experiences, values, and perspectives each generation brings to the workplace. Training provides practical techniques for improving collaboration, adapting communication styles, and building stronger working relationships based on mutual respect rather than assumptions.

I use AI all the time, so what’s the fuss about different generations?

People have very different levels of confidence, experience, and enthusiasm when it comes to using AI at work, and generational differences can sometimes play a part. AI provides a useful example of why understanding other perspectives and communicating across differences matters for effective teamwork.

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