Course

Emotional Intelligence Training Course

Develop the emotional intelligence to understand yourself and others, regulate emotions more effectively, and build stronger, more productive relationships with colleagues, clients, and stakeholders.

Teams from £1,850 / $2,960 UK|EAME / USA
Team enquiry
Individuals from £14.99 UK|EAME
View individual

Pathways:

  1. ENTRY-LEVEL / JUNIOR
Emotional Intelligence Training Course
Communication Skills
Trustpilot

Course outcomes

  • After completing the Emotional Intelligence Training Course, participants will understand how emotions and behaviours influence workplace performance, regulate their own emotions more effectively, and strengthen their ability to communicate, influence, lead, and build productive professional relationships.

Who is this course for?

Designed for professionals at every level who want to improve self-awareness, communication, and relationship management, the Emotional Intelligence Training Course is particularly valuable for managers, client-facing professionals, team members, and anyone looking to strengthen leadership, collaboration, and interpersonal effectiveness.

Delivery options

Group size: Workshops, from 2-hour sessions to full-day, for small (up to 12), medium (up to 25), or large groups up to 50. High-impact keynote sessions of up to 90 minutes, for audiences from 51 to 200+ participants.

Measurement: We monitor progress to levels 1 and 2 of the Kirkpatrick model, and can support your internal monitoring through to levels 3 and 4. We have the capacity to use milestone charts, post-training action programmes, and coaching.

Course content

Introduction & overview

Discussing personal challenges and desired outcomes.

Understanding EI

Recognising emotions, understanding how behaviours influence workplace performance, and developing greater emotional intelligence.

Our model

Understanding the Working Voices EI model, why it matters, and how it supports professional success.

Emotional intelligence at work

Applying EI to leadership, team effectiveness, performance conversations, coaching, and organisational change.

Your own and your client's EI

Recognising behaviours in yourself and others, strengthening decisiveness, conscientiousness, stress resilience, and empathy.

Learning routes

Choose your learning route

For individuals

Individual learners

Individual learner access is handled through LearnFlix.

UK|EAME from £14.99
View individual learning
For teams

Teams and organisations

Talk to Working Voices about team training for your organisation.

UK|EAME / USA from £1,850 / $2,960

Frequently asked questions

What is emotional intelligence training and how does it work?

Emotional intelligence training helps participants recognise, understand and manage their own emotions while becoming more aware of the emotions and behaviours of others. Through practical exercises, discussion and workplace scenarios, participants develop greater self-awareness, empathy, and emotional regulation, enabling them to communicate more effectively, build stronger relationships, and respond more positively to challenges at work.

How do you measure the ROI of emotional intelligence training for employees?

The ROI of emotional intelligence training can be measured through improvements in employee engagement, leadership effectiveness, collaboration, and communication. Organisations often monitor indicators such as employee retention, 360-degree feedback, customer satisfaction, team performance, and conflict resolution. Over time, stronger emotional intelligence contributes to healthier workplace relationships, better decision-making, and improved organisational performance.

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