Course

Delivering Effective Feedback Training

Develop the confidence and practical techniques to deliver clear, constructive feedback that improves performance, builds trust, strengthens relationships, and encourages positive behavioural change.

Teams from £1,850 / $2,960 UK|EAME / USA
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Individuals from £14.99 UK|EAME
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Pathways:

  1. FIRST-LINE MANAGEMENT
Delivering Effective Feedback Training
Leadership & Management
Trustpilot

Course outcomes

  • By the end of the Delivering Effective Feedback course, participants will give constructive feedback with greater confidence, structure, and empathy. They will deliver clear, memorable messages, strengthen working relationships, and use recognised feedback models to improve individual and team performance.

Who is this course for?

Delivering Effective Feedback Training is designed for managers, team leaders, supervisors, and professionals responsible for developing others through regular feedback. It is ideal for anyone who wants to deliver feedback confidently, consistently, and in a way that motivates improvement rather than creating defensiveness.

Delivery options

Group size: Workshops, from 2-hour sessions to full-day, for small (up to 12), medium (up to 25), or large groups up to 50. High-impact keynote sessions of up to 90 minutes, for audiences from 51 to 200+ participants.

Measurement: We monitor progress to levels 1 and 2 of the Kirkpatrick model, and can support your internal monitoring through to levels 3 and 4. We have the capacity to use milestone charts, post-training action programmes, and coaching.

Course content

Evidence-based approach

Developing a disciplined, factual approach to feedback, making conversations practical, objective, and focused on positive outcomes.

Positive reinforcement

Listening actively, recognising positive behaviours, encouraging continued success, and demonstrating genuine support for others.

Staging the conversation

Planning when, where and how to deliver feedback while respecting privacy, timing, and the needs of the individual.

Expectations and pitfalls

Choosing appropriate language, showing appreciation, making clear requests, and avoiding common mistakes that undermine effective feedback.
Models – Exploring recognised feedback models, understanding when to use them, applying them confidently, and agreeing practical follow-up actions.t to do

Learning routes

Choose your learning route

For individuals

Individual learners

Individual learner access is handled through LearnFlix.

UK|EAME from £14.99
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For teams

Teams and organisations

Talk to Working Voices about team training for your organisation.

UK|EAME / USA from £1,850 / $2,960

Frequently asked questions

Why do managers struggle with delivering negative feedback, and how does this training help?

Many managers worry that negative feedback will damage relationships, reduce morale, or create conflict. This course provides practical frameworks and techniques for delivering constructive feedback with confidence, empathy, and clarity, enabling managers to address performance issues while maintaining trust and encouraging positive behavioural change.

What practical feedback training exercises are included for first-time managers?

Participants practise delivering constructive feedback through realistic workplace scenarios, guided discussions, and structured exercises. They explore recognised feedback models, receive expert advice, and develop the confidence to handle both positive and corrective feedback in a supportive learning environment before applying their skills at work.

How does the course teach managers to handle defensive reactions while maintaining psychological safety?

The course shows managers how to prepare feedback conversations carefully, use objective language, listen actively, and respond calmly to defensive reactions. Participants learn techniques that encourage open dialogue, reduce tension, and maintain psychological safety while keeping conversations focused on improvement and shared outcomes.

How do we adapt constructive feedback delivery for remote or distributed teams?

Delivering feedback remotely requires greater attention to clarity, timing, and communication style. This course explores how to structure virtual feedback conversations, build rapport through online communication, and use recognised feedback techniques to maintain trust, engagement, and accountability across remote and distributed teams.

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