Course

Business Writing in the Age of AI

Write with greater clarity, confidence, and impact. Learn how to create concise, human-centred business communication that works effectively for emails, reports, proposals, and AI-assisted workplace writing.

Teams from £1,850 / $2,960 UK|EAME / USA
Team enquiry
Individuals from £14.99 UK|EAME
View individual

Pathways:

  1. ENTRY-LEVEL / JUNIOR
Business Writing in the Age of AI
Communication Skills
Trustpilot

Course outcomes

  • By the end of the Active Listening course, participants will listen attentively, ask better questions, and improve understanding in conversations. They will build stronger relationships, reduce misunderstandings, and contribute to more productive meetings, better collaboration, and better-informed decisions.

Who is this course for?

Our course on Business Writing in the Age of AI develops valuable skills for professionals at every level who write regularly as part of their role. It’s particularly valuable for anyone who wants to improve the clarity, tone, and effectiveness of emails, reports, proposals, and everyday business communication while using AI thoughtfully and responsibly.

Delivery options

Group size: Workshops, from 2-hour sessions to full-day, for small (up to 12), medium (up to 25), or large groups up to 50. High-impact keynote sessions of up to 90 minutes, for audiences from 51 to 200+ participants.

Measurement: We monitor progress to levels 1 and 2 of the Kirkpatrick model, and can support your internal monitoring through to levels 3 and 4. We have the capacity to use milestone charts, post-training action programmes, and coaching.

Course content

Great listening

Discovering other people’s perspectives, summarising for accuracy, and building stronger relationships.

Barriers

Identifying distractions, managing internal dialogue, and recognising different types of listening.

Questioning

Using open, probing, and clarifying questions to deepen understanding.

Focus

Developing presence through attentive listening and awareness of verbal and non-verbal communication.

Empathy

Listening without judgement and creating space for others to think and respond.

Note-taking

Recording conversations effectively and capturing key information.

Meetings

Applying active listening techniques in virtual and face-to-face conversations.

Action planning

Embedding active listening habits into everyday working life.

Learning routes

Choose your learning route

For individuals

Individual learners

Individual learner access is handled through LearnFlix.

UK|EAME from £14.99
View individual learning
For teams

Teams and organisations

Talk to Working Voices about team training for your organisation.

UK|EAME / USA from £1,850 / $2,960

Related courses