Patty Sanchez’s article reflects what we have also discovered to be a pre-requisite for successful internal transformation: empathy. She writes that ‘how’ information is communicated is more important than ‘what’ information is shared.
She recommends to involve employees at each stage of the decision process and shares the example of ‘dialogue-based planning’ taken by a European bank. The CEO created and communicated a compelling story about the impact of the change. Department leads created their own chapters, and employees in each department put in thoughts about how the transformation would impact their responsibilities.
Such a practice makes employees feel valued and included, and much more likely to support the change efforts. Our Working Voices experts will be happy to co-create and build with you similar, customised strategies to execute with maximum buy-in and efficiency your organisational change.