Course

Relationship-Building Training Course​

Build stronger professional relationships by creating genuine rapport, developing trust, and communicating with greater understanding, helping you work more effectively with clients, colleagues, and stakeholders.

Teams from £1,850 / $2,960 UK|EAME / USA
Team enquiry
Individuals from £14.98 UK|EAME
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Pathways:

  1. ENTRY-LEVEL / JUNIOR
Relationship-Building Training Course​
Communication Skills
Trustpilot

Course outcomes

  • By the end of the Relationship-Building training course, participants will understand how rapport is created and sustained, build deeper trust and understanding with clients and colleagues, and develop practical techniques for creating productive professional relationships in both face-to-face and virtual interactions.

Who is this course for?

Designed for professionals at every level, the Relationship-Building Training Course is ideal for managers, client-facing teams, project professionals, and anyone looking to strengthen trust, influence, and collaboration with colleagues, clients, or senior stakeholders.

Delivery options

Group size: Workshops, from 2-hour sessions to full-day, for small (up to 12), medium (up to 25), or large groups up to 50. High-impact keynote sessions of up to 90 minutes, for audiences from 51 to 200+ participants.

Measurement: We monitor progress to levels 1 and 2 of the Kirkpatrick model, and can support your internal monitoring through to levels 3 and 4. We have the capacity to use milestone charts, post-training action programmes, and coaching.

Course content

Focus

Developing the right attitude, observing others, applying the rule of reciprocity, and being fully present in every interaction.

Understanding your audience

Listening to understand, asking effective questions, developing empathy, and remembering names to create stronger professional relationships.

Physical & visual

Using body language, eye contact, smiling, energy, and vocal modulation to build trust and credibility.

Virtual rapport building

Applying rapport-building techniques in meetings, video calls, email and phone conversations.

Playing the long game

Building lasting relationships with clients, colleagues, and senior leaders through consistent rapport-building behaviours and long-term thinking.

Learning routes

Choose your learning route

For individuals

Individual learners

Individual learner access is handled through LearnFlix.

UK|EAME from £14.98
View individual learning
For teams

Teams and organisations

Talk to Working Voices about team training for your organisation.

UK|EAME / USA from £1,850 / $2,960

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