Effective listening training equips professionals with the skills to listen more actively, ask better questions, and communicate with greater empathy and clarity. The result is stronger relationships, fewer misunderstandings, and more productive conversations in meetings, feedback discussions, and everyday workplace interactions.
Effective Listening is interactive and requires focus, training and practice. Discover why it's important to understand the benefits first
Learn how to avoid judgement, to be a good observer and to allow space for responses and solutions
Learn an awareness of body language, presence and non-verbal messaging. Learn how to be authentic and why you sometimes have to repeat & rephrase
Understand the importance of asking the right questions and how to find them. Learn the difference between open and closed questions and to summarise, probe, clarify and prevent yourself from inappropriate talking
A look at how to be the best you can be in conversations and meetings, both virtually and face to face
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Your team will develop the practical listening skills needed to improve understanding, reduce miscommunication, and build stronger working relationships. Participants learn how to listen with greater focus, use empathy more effectively, ask better questions, and respond more thoughtfully, which supports better collaboration, stronger problem-solving, and higher productivity at work.
This course is suitable for professionals at all levels who want to communicate more effectively in conversations, meetings, and team interactions. It is especially useful for managers, team leaders, client-facing staff, and anyone whose role depends on building trust, understanding others accurately, and working well with colleagues or stakeholders.
The course can be delivered in person or live online for teams, depending on your organisation’s location, schedule, and preferred learning format. It can be run as a private workshop or tailored team session, with content adapted to your communication goals and workplace context.
Effective listening helps reduce misunderstandings, improve clarity, and create more constructive conversations across teams. When people feel heard, trust tends to increase, collaboration improves, and teams are better able to solve problems, share ideas, and work productively together.
Yes. The course can be tailored to your organisation’s culture, communication challenges, and team context so the learning is directly relevant to the way your people work. This may include adapting examples, scenarios, and exercises around meetings, leadership conversations, client communication, or hybrid working environments.
The course duration depends on the delivery format and the level of tailoring required. It can be delivered as a focused workshop, a longer instructor-led session, or a broader programme, depending on your team’s objectives and availability.
Pricing depends on factors such as delivery format, group size, duration, and the amount of customisation required. For the most accurate quote, we provide tailored proposals based on your organisation’s needs and preferred rollout format.
You can enquire through the course form with your team size, preferred format, and any communication challenges you would like the training to address. We can then recommend the most suitable delivery option and tailor the session to your team’s needs.
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The founder and CEO of Working Voices, Nick Smallman has been at the top of his profession for 25 years. Advising global blue-chip clients on engagement, productivity, and retention, he counsels leaders on increasing revenue via simple cultural adjustments.
Overseeing the successful expansion of Working Voices across the UK, the US, Asia, and the Middle East, Nick supports the leadership and communication capabilities of clients in a wide range of sectors. In particular, he has advised companies such as JP Morgan, Barclays, Sony, Nomura, M&S, and Blackrock for more than 15 years.
Developing his reputation for thought leadership, in recent years Nick has been leading work on The Sustainable Human, the subject of his forthcoming book. A concept unique to Working Voices, The Sustainable Human offers a package of solutions focusing on leadership enablement, future skills, and cultural harmony.
Working closely with HR specialist Mercer, Nick has developed solutions to four key modern workplace challenges:
“I’m excited to share the conclusions of three years of research that, if implemented, can make an immediate practical difference to leaders and their organisations.”
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