Our diversity and inclusion training course provides the essential framework for success in an ever-changing global world of work. To thrive, modern organisations depend on broader ideas, greater cohesion, and the confidence to work well together. This training helps participants identify inclusion benefits and goals while understanding their personal motivation for change. We provide the tools to create psychological safety through inclusive language and behavior, allowing your team to communicate clearly, cement loyalty, and drive productivity.
Defining diversity, looking at the benefits of a diverse workforce and addressing the pitfalls
Identifying specific outcomes and purpose. Establishing motivation and connecting with ‘Why’
Defining and examining language and behaviour. Managing expectations and dealing with challenges
Creating psychologically safe environments to encourage total engagement and confidence
Bringing others on board, creating an inclusion plan and committing to practical next steps
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Inclusion and diversity training is a professional development program designed to equip employees and leaders with the frameworks needed to work effectively across differences. Rather than focusing solely on legal compliance, our evidence-based approach focuses on behavioural adjustments, teaching teams how to utilise varied perspectives to enhance creative problem-solving, strengthen trust, and eliminate communication bottlenecks.
Our training teaches practical, actionable communication skills rooted in psychological safety. Key focus areas include defining specific inclusion goals, identifying the operational benefits of diverse teams, adapting language and behaviour to build everyday trust, restructuring meetings to ensure total employee engagement, and building long-term inclusion plans to measure behavioural progress.
Effective DEI activities translate theory into everyday corporate habits. Examples include restructuring standard meeting agendas to include structured turn-taking, establishing reverse mentoring programs across different generations, running blind resume reviews to mitigate recruitment bias, organising cross-cultural communication workshops, and facilitating interactive peer-coaching circles where managers co-develop solutions to real-world team friction.
This training is scalable to ensure measurable impact across every stage of a career: C-Suite & Senior Leaders: Tasked with defining corporate culture, driving global retention strategy, and modelling inclusive leadership across international divisions (UK, US, Asia, Middle East). People Managers & Team Leaders: Responsible for running day-to-day operations, mitigating unconscious bias in performance evaluations, and fostering total engagement in hybrid or intergenerational teams. HR & Learning and Development Professionals: Seeking a robust, evidence-based rollout to standardise inclusive communication practices, minimise workplace grievances, and build sustainable human environments.
We offer three flexible formats: interactive in-person workshops at your office, live virtual sessions for remote teams, or on-demand digital learning through our Learnflix platform.
The duration depends on your needs. The course duration depends on the delivery format and the level of tailoring required. It can be delivered as a focused workshop, a longer instructor-led session, or a broader programme, depending on your team’s objectives and availability.
Participants who complete the on-demand course via our Learnflix LMS receive a certificate of completion to recognise their mastery of inclusive workplace practices.
Pricing depends on factors such as delivery format, group size, duration, and the amount of customisation required. For the most accurate quote, we provide tailored proposals based on your organisation’s needs and preferred rollout format.
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The founder and CEO of Working Voices, Nick Smallman has been at the top of his profession for 25 years. Advising global blue-chip clients on engagement, productivity, and retention, he counsels leaders on increasing revenue via simple cultural adjustments.
Overseeing the successful expansion of Working Voices across the UK, the US, Asia, and the Middle East, Nick supports the leadership and communication capabilities of clients in a wide range of sectors. In particular, he has advised companies such as JP Morgan, Barclays, Sony, Nomura, M&S, and Blackrock for more than 15 years.
Developing his reputation for thought leadership, in recent years Nick has been leading work on The Sustainable Human, the subject of his forthcoming book. A concept unique to Working Voices, The Sustainable Human offers a package of solutions focusing on leadership enablement, future skills, and cultural harmony.
Working closely with HR specialist Mercer, Nick has developed solutions to four key modern workplace challenges:
“I’m excited to share the conclusions of three years of research that, if implemented, can make an immediate practical difference to leaders and their organisations.”
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