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Course overview

Emotional Intelligence

Review and practise the elements of Emotional Intelligence through the prism of how it works in real life when you're a leader

Personality Styles

Examine the theory and practice of Merrill & Reid’s Communication Styles

The Powerful Communicator

Explore the qualities needed to emulate others and the make-up of high-status communication


Work singly or in a panel to prepare for a real presentation or upcoming communication

Presenting a Leadership Vision

Practise delivering an in-class, high-stakes presentation, tailored to the audience with style, energy and authenticity

Learning outcomes

  • By using your emotional intelligence and knowledge of different communication styles, you're able to dramatically enhance your interactions with colleagues and clients.

  • You're able to flex your communication style depending on the demands of the situation.

  • You have an advanced ability to manage your emotions and deal with the reactions of others.

  • Your impulse control & stress tolerance are much improved, along with your adaptability, flexibility and self-esteem.

  • You're seen as passionate, authentic, assertive – yet genuine and relatable.

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