Negotiation Skills Training

Negotiating isn’t about who can shout the loudest or who has the most stamina.

It should be about calm and lucid discussions that lead to joint decisions made in a civilised manner.

Our trainers work with you in an interactive and lively environment to help you get the most from your negotiations. They’ll equip you with the tools you need to negotiate effectively to make sure you can resolve any conflicts that you encounter and reach a winning outcome for everyone involved.

Whether it’s via email, telephone or face-to-face, our team will work with you to make you an excellent negotiator.

Learning goals

Our Negotiation skills training course is designed to help anyone looking to improve their negotiation skills and covers areas such as:

  • The six steps to effective negotiation
  • Negotiating internationally
  • Negotiating by email and phone

A good negotiator will find a way to make things happen and this course is designed to equip you with the knowledge to find the right path.

Typically run as a seminar followed up by a 1:1 coaching session, plus access to Working Voices Digital, this course will give you the tools you need to succeed.

“Knowing and getting the results you want from any negotiation – without harming the relationship”

Negotiation Skills


To show you how to negotiate successfully in any situation – and to keep it friendly.

Course Overview

By the end of this training, you will know how to

  1. negotiate positively and effectively
  2. resolve conflict and achieve win-win outcomes

Successful negotiation is a process that yields an agreement that each party will willingly fulfill. The word negotiation generally conjures up the idea of something adversarial. Once in a while “adversarial” is how it has to be but it’s not the template for successful negotiation or building long-term relationships.

A ready reminder of that is the Latin stem of the word Negotiation. “To carry on business”. Good negotiation is about finding ways to make things happen; to keep the show on the road; to carry on business. This training is about achieving these things.

Course Content


  • Psychology of negotiation. Psychologists have studied negotiators and negotiation practice in depth, and identified the key socio-behavioural attributes of the best
  • How we talk about things
  • How we feel about things
  • What we’re deciding
  • Top 10 Personality Traits of successful negotiators

The Green Star

  • The six stages of successful negotiation. Preparation, Boundaries, Listening, Clarity, Control and Closing

Situations Negotiators experience

  • The games people play (tactics you need to know – and use)
  • Negotiations over the phone (one-to-one and by conference call)
  • Using email
  • Negotiating internationally