Masterclass Agenda

Class duration: 1 hour

Definition of Effective Listening

- Effective Listening is interactive and requires focus, training and practice. Discover why it's important to understand the benefits first.

Empathetic Listening

- Learn how to avoid judgement, to be a good observer and to allow space for responses and solutions.

Stay Focused

- Learn an awareness of body language, presence and non-verbal messaging. Learn how to be authentic and why you sometimes have to repeat & rephrase

The Great Question

- Understand the importance of asking the right questions and how to find them. Learn the difference between open and closed questions and to summarise, probe, clarify and prevent yourself from inappropriate talking.

Practical Listening

- A look at how to be the best you can be in conversations and meetings, both virtually and face to face.

What's the outcome ?

+ You’ll understand what effective listening is and what it entails.

+ You’ll discover the techniques and skills required to stay focused.

+ In seeking to understand before being understood, you’ll ask great questions that demonstrate your attention and interest.

+ As an expert listener, you'll be able to solve problems through a deeper commitment to understanding and accuracy.

+ You'll become better at building and maintaining good working relationships that create trust.

"The masterclass was excellent – all attendees are raving about how engaging the session was and how much they learnt”

"I would definitely recommend these webinars to anyone. I was so impressed with the delivery!"

"I attended one of these classes on presenting virtually and it was great, the session was engaging and interactive. "