How to be effective in digital communication - Working Voices

Even digital natives need a helping hand here and there – growing up and communicating constantly through technology is one thing. Using technology to reflect and promote personal brand in a work context is another.

Digital Communications and Portraying the right brand

What is important is that people know what kind of personal brand they want to portray. That has to be the starting point. Establish that bit and then work out what digital communications will best achieve it and how.

Jennifer Logue, executive vice president and head of the training service at Working Voices, is a big advocate of LinkedIn as a brand mouthpiece. “It is great for spreading your brand and for keeping in contact with your network,” she says. “You can use it to spread articles or videos and to raise your profile.”

Twitter on the other hand is great for thought leadership. It is also highly effective for getting a message out there instantly, letting others know that you are on the ball, reacting to events as they happen.

Whatever the digital medium, make the communication effective

Logue thinks personal expression and presence is just as important in virtual communications as it is face to face, a consideration that can be easily overlooked. So when posting up a video of yourself talking about a topic, make sure you take as much care with your presentation as you would if it was taking place in front of a roomful of people. “You have to show interest,” says Logue. “It’s not just about content, but also about facial expressions. You need to show energy and enthusiasm.”

Digital communications are very much about connecting with people, particularly in relation to personal brand. Be connective, be responsive and be animated. The style of communication needs to reflect what is being said and connect with the audience in the right way.

Digital Communications Tree Working Voices

Know your audience

Jay Rhoderick, a US trainer at Working Voices, says people must always know their audience and keep them in mind. “You will come across as connected to your audience if you know what they are interested in,” he says. “You need to address them in a certain way, taking into account cultural, international and geographical considerations.”

In order to make a strong, meaningful impact, it is essential to understand and connect with the target audience. Otherwise, your digital communications and brand will get lost in the overall chatter.

In summary

If people feel overwhelmed by the sheer volume of digital communications coming their way all of the time and find the pressure to be constantly out there, making an impact, is too much then they need to think about how to make it easier for themselves. “Some people like to dedicate an allotted time to social media or do it when they are on the subway,” says Logue.

It is better to engage thoughtfully and clearly on social media, doing less but getting it right, than to be constantly active but without a clear purpose or message.

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