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group workshop
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Virtual or Face to Face
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Small or Large Groups
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Blended Learning Available
Course overview
Introduction & Overview
A discussion around what the session is about. Explore and talk about personal challenges and desired outcomes
Understanding Emotional Intelligence (EI)
Recognise & influence your own & other people’s behaviour. Discover the characteristics of emotionally intelligent people
Our Model
An explanation of the general concept of Emotional Intelligence, why it’s relevant and what it’s used for
Emotional Intelligence at Work
Encourage your people's leadership ability and their team effectiveness through using coaching and the appraisal of performance. Explore how to support cultural change
Your Own EI & Your Client’s EI
Explore key Emotional Intelligence behaviours from decisiveness and conscientiousness to stress resilience and empathy
Learning outcomes
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Now you're armed with the emotional intelligence knowledge and stratagems needed to interact to best advantage with clients and colleagues.
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You can identify, assess and manage your own emotions and understand the emotions of others.
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You have a working knowledge of how emotions and behaviours affect workplace performance.
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You know how to regulate your emotions and behaviours and understand how to listen, persuade, influence and be assertive.
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Your improved emotional intelligence is resulting in better working relationships.
