Empathy and why it’s important


Are you angry at someone you are working with?  I know the last thing you want to do is feel empathy for them but the first step in getting out of the argument is letting the emotion dissipate and looking at the situation with empathy.

It doesn’t mean giving up on what you need or want.  However if you can start to understand where they are coming from it is a way into preparing the next conversation you have with them.

I have noticed that as a society we are really looking for certainty and absolutes.

We want to know that without a shadow of a doubt that we are RIGHT.

I have seen people “right “ themselves into damaging every relationship they have in the workplace.

What does being right get us?

It definitely is one to ask in the heat of the argument.  What does it get me?  Is it worth it?

Better yet what is the overall outcome we are trying to achieve?

Ask yourself the following questions to see if you can come from outcome/empathy thinking instead of being right.

  1. What is the climate like around work?
  2. When is the best time to discuss the topic?
  3. What is the overall outcome I want to achieve?
  4. Have I built a good working relationship with the other person? If no what are ways that I can do that?


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