Handling delicate conversations, from declining a client or colleague-request, to dealing with poor performance.
Play Introduction Video
WHY THIS COURSE?
- Some conversations can be difficult but they need to be constructive
- You want to feel in control of yourself
- Knowledge leads to better outcomes
WHAT WILL I LEARN?
- What you can do to improve outcomes
- How to prepare and how to behave
- About assumptions, beliefs & perspective
- How to keep everything under control
WHAT’S THE OUTCOME?
- A win-win situation
- All needs acknowledged and met
- You’ll be able to behave like a leader, not a victim
- You’ll feel happier…and so will they!