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Course overview

Understand Business Writing

Understand what it takes to create clear and concise business communications that still allow you to come across with humanity

Pre-writing & Drafting

Discover the Triple A: it's about your intended Aim, Audience and Approach. Use practical techniques to deal with writer’s block

Edit Using Screen-Style

Craft the kind of concise, plain-language style that works best on people's screens


Consider your grammar, spelling, punctuation and word choice

Practicing Email Etiquette

Understand the rules of email. These include showing consideration to your readers

Learning outcomes

  • You've learnt a business writing style that gets your messages across quickly and clearly.

  • You understand the way your written messages will be absorbed depending on their style and the medium you use.

  • You know how to properly prepare every business writing task.

  • You can draft more speedily and use plain-language that works best on the recipient's screens.

  • You avoid email pitfalls and can edit to achieve clarity and conciseness.

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