Trusted partner of global corporations, for 20+ years

Course Overview


Developing the right attitude, observing others, the rule of reciprocity and being present with people

Understanding your Audience

Listening to understand, using questions effectively, developing empathy and remembering names

Physical & Visual

Using powerful body language; eye contact, smiling and energy. Achieving balance and voice modulation

Virtual Rapport Building

Connecting with others in meetings, via email and over the phone

Playing the Long Game

Building rapport with people in senior positions, developing long term goals, putting it all into practice

Learning Outcomes

  • Through building virtual relationships and rapport you will establish a much deeper trust and understanding with both clients and colleagues.

  • Building rapport virtually will enhance your professional experience, making your work with people more productive, efficient and enjoyable.

  • You'll learn the understand the dynamics of rapport and what techniques to use to create and enhance it.

  • You'll learn to make building rapport a part of every encounter and know how to create it when it’s absent.

  • You'll learn to ways to demonstrate your understanding of others and so see eye to eye with more people.

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