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Over-familiarity Breeds Contempt – Email Etiquette

There was a piece this morning on the BBC’s Today Programme about email salutations. The clip’s here: http://news.bbc.co.uk/today/hi/today/newsid_9361000/9361254.stm The heart of the topic is familiarity vs formality. It’s a serious one. Different cultures, different generations, different genders have sharply different attitudes to familiarity in email. Here’s a quick guide. Responding to a new contact? Try … Continued

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