Purpose
To give participants the skills necessary to allow them to become excellent communicators in their Management / Leadership roles.
Objective
By the end of this training participants will have – and be able to apply readily – a thorough, and practical knowledge of exemplary Management / Leadership-communication techniques.
Overview
Successful, modern Managers / Leaders require excellent, properly-understood, and properly-flexible communication skills aimed at the unique challenges they face.
The training – typically a highly interactive seminar followed by a 1:1 coaching session for each participant – begins with a discussion about the participants’ personal Management / Leadership-communication experiences. The challenges; the solutions they have found; the things that have worked for them. It then moves on to these five sections.
Managing Yourself
This module is about ten inner abilities – Balance, Insight, Cognizance, Accountability, Objectivity, Delegation, Networking, Authority, Adaptability and Motivation. But don’t confuse our use of these terms with their everyday uses. In the language of Management / Leadership Communication Skills, they have wider meanings. This module explores them and concludes with a brief session on “Managing / Leading from Within” – the importance of VALUES as a tool for influence and communication.
Removing the Hurdles
The 12 hurdles to effective communication in stressful, workplace situations. Things like how to avoid criticizing others or analyzing performance in a judgmental way. Avoid providing solutions by giving an order or acting in an intimidatory way, to name but a few. Knowing these hurdles is an important step in being able to identify, remove, and replace them in favour of more productive communications.
Achieving Congruence
How you craft, construct, and convey your message in Communication-Skills terms. Looking the part, sounding the part and acting the part. Real guidance on making the most of how you deliver your message verbally and non-verbally – and how you interpret the way that others are delivering theirs.
Manager as Coach
This section discusses the coaching approach to management and is built around the GROW MODEL famously developed in the UK by Alexander, Fine and Whitmore. GROW is an acronym for Goal, Reality, Options, Way-Forward. It’s a technique for problem solving and goal setting. We go through the stages in detail, explaining their relevance to the management/leadership communication process and conclude with a brief session on giving constructive feedback – an essential management / leadership-communication skill.
Managing Difficult Conversations
We all recognize them. The ones about unacceptable behaviour, career disappointments, punctuality, negative attitudes and so on. Having defined a difficult conversation we give practical guidance on how to manage them under the headings of “Preparation is King”, “Emotional Intelligence Checks” and “The Manager’s / Leaders Toolkit”.
Insightful, informative, challenging, and designed to meet the communication needs of Managers / Leaders.
