Working Voices is a global communication and presentation skills consultancy

Emotional Intelligence Training

Purpose

To equip participants with the Emotional Intelligence knowledge and strategies necessary to allow them to interact to best advantage with Clients and Colleagues.

Objective

By the end this training participants will i) understand how emotions and behaviours affect workplace performance ii) have the toolkit they need to capitalise upon their own emotions and behaviours.

Overview

Emotional Intelligence (EI) is about the ability to identify, assess, and manage the emotions of yourself, of others, and of groups. It’s about knowing when and how to express emotion. It’s about controlling emotion.

It’s a statement of the obvious that the ability to manage feelings (including stress) is important to long-term success in both our personal and business lives. More than a statement, though, it’s a fact underpinned by research.

Business Psychologists developed our teaching model. It incorporates its share of theory (a subject like this has to) but don’t be misled. Its emphasis is overwhelmingly practical not only in the way it overflows with techniques, behaviours and stratagems that participants can put into practice immediately, but also in the way we map the individual participants EI in relation to the job that she or he does.

In this training – typically a seminar followed by a 1:1 coaching session for each participant – we divide the essential topics into six easy-to-grasp, interlinking sections:

General Content

  1. Understanding EI – a Short Tour
  2. Introducing the Eight Competencies
  3. Mapping your own EI
  4. Examining the EI of your Clients
  5. Using EI in the Workplace

    6. Personalised Content

  6. Improving your own EI

This section is the focus of the close personal coaching element of our courses. Here we “translate” your personal EI Map looking at these areas:

  • Making a decision – the six ways
  • Finding the balance between decisiveness and empathy
  • Practising assertiveness – saying no and creating boundaries
  • Listening – to increase your influence and empathy
  • Increasing your objectivity
  • Enhancing your flexibility
  • Improving your persuasiveness
  • Developing your message
We offer 1:1 coaching in Emotional Intelligence Training We offer 1:1 coaching in Emotional Intelligence Training

    Training Synopsis

    Learning how to identify, assess, and manage the emotions of yourself, of others, and of groups