Purpose
To improve interactions with colleagues so both parties feel respected, trusted and positive.
Objective
By the end of this training, participants will i) be able to delegate effectively ii) work better to deadlines iii) be better communicators with subordinates, peers and managers iv) possess greater confidence and self-esteem.
Overview
What is assertiveness? What are the benefits of being assertive? How can YOU start your journey to becoming assertive?
Don’t confuse assertiveness with aggression. Assertiveness is about expressing your legitimate opinions, needs and feelings without hurting the feelings of others. It is about standing up for your right to be treated fairly. It is about using good communication to reduce conflict, build self-confidence and enhance relationships. It is the mid-point between aggression and passivity.
We’ll show you how to understand and greatly improve your assertiveness skills. We’ll show you the six elements of assertiveness and how to create strategies for assertive behaviour. We’ll give you the tools to be specific and deal with the fear that can prevent positive, assertive behaviour. We’ll give you the tools and techniques to cope with difficult situations and to act positively.
Our training – typically a seminar followed by a 1:1 coaching session for each participant – is built around understanding these Ten Fundamentals:
- Confidence: what it is and how it can improve performance
- Aggressive, passive and assertive behaviour
- Yourself: understanding your personality type and how it affects your style
- Body language and its affect on assertiveness.
- Behaviour: what is your current behaviour (questionnaire)
- Language: saying “No” and creating boundaries
- Listening: compromising and achieve win-win outcomes
- Criticism and praise: how to give it and take it
- Behaviour cycles and how to break them
- Practice: assertiveness in the office
By following the Fundamentals you’ll increase your ability to state your opinions effectively without offending people or rubbing them up the wrong way. You’ll be more confident in your communication. You’ll discover the rewards that flow from building equal partnerships.
